FAQs

We have a variety of convenient payment methods for you to choose from, mainly including mainstream credit cards, as well as several other forms of payment: 💳
• American Express
• MasterCard
• Visa
• PayPal
• Apple Pay, Google Pay, Shop Pay

You can contact our customer support team as soon as possible if you want to cancel your order.

Please note that, depending on the change requested, we may not be able to replace or cancel your order as we process orders quickly to ensure timely shipment.

Orders are usually ready for collection within one business day. Pickup is available on weekdays, excluding public holidays, with collection hours varying by location.

Once you receive your “Ready for Pickup” email, please let us know your preferred collection date and time so we can confirm the arrangements before you visit. Your email will include the pickup address and collection instructions.

Free shipping is available on most smaller items. Shipping charges may apply to larger products, such as selected bonnet protectors, floor mats, side steps and roof racks, and to some delivery locations.

Any applicable shipping charges will be displayed at checkout once you enter your delivery address.

Orders will be dispatched from Melbourne within 24 hours of receipt of payment (excluding weekends and holidays)

Once the item is dispatched, we will notify you via email with the courier tracking number, so you can monitor its progress.

It depends on where you are and how the courier schedules deliveries.

Usually between 2-7 days in metro areas. To rural areas, shipping can take up to 7-16 days.

Please allow a few extra days for delivery during peak shopping seasons.

Our return policy is designed to ensure customer satisfaction. If you're not completely satisfied with your purchase, you can return the item within 30 days. Just email us directly and we’ll take you through the process.

If you think you have received a faulty item, please contact us as soon as possible. We usually reply within 24 hours.

Note your order number or order name, attach a brief description of the problem you are experiencing and photos showing the problem so that we can resolve your issue faster.

Refunds will be issued as soon as your returned item arrives.

However, refunds may take up to 3-5 business days to be reflected in your payment method.

All of our products come with a minimum of 1 year and a maximum 5-year warranty. Each item has its own warranty which can be found in the product description.

If the product you purchased is defective within the warranty period we apologise and please contact us as soon as possible to resolve the problem for you.